Why Do You Need Training On The Unfair And Deceptive Acts or Practices for Credit Cards?
In September 2004, the OCC issued an advisory letter regarding Unfair and Deceptive Acts or Practices (UDAP) to alert financial institutions to concerns regarding certain practices in marketing and account management of credit cards. These practices entail unfair or deceptive acts or practices in advertising and solicitation and can expose financial institutions to compliance and reputation risks.
Focus on Unfair and Deceptive Acts or Practices for Credit Cards will teach your employees about the practices that the Bank should avoid when soliciting or advertising credit cards to ensure fair marketing to consumers.
What's The Course Like?
Focus on Unfair and Deceptive Acts or Practices for Credit Cards is a comprehensive training program that teaches students about the importance of UDAP and how it protects consumers against unfair credit card marketing and advertising practices. Participants also learn about specific marketing campaigns to watch out for and what is and is not permitted in the repricing of credit card accounts.
Focus on Unfair and Deceptive Acts or Practices for Credit Cards (UDAP) can be deployed as eLearning, Blended or Classroom training, using instructor-led, computer-based and role-play techniques to prepare your people to excel at their duties.
To discuss which delivery method meets your training needs, contact one of our qualified representatives by clicking here. You can also call us toll free at 888.433.2666 or internationally at +1.212.631.9400.
What Are The Benefits?
- Increased credit card sales.
- More confident personnel.
- Increased client retention.
- More satisfied customers.
What About the Bank's Policies and Procedures?
Focus on Unfair and Deceptive Acts or Practices for Credit Cards is fully customizable. Our modular approach, combined with our experience with bank systems, products and services, allows us to quickly and efficiently create training specifically tailored to what your people need to know about UDAP.
To learn more about course customization, click here. Or you can call us toll free at 888.433.2666 or internationally at +1.212.631.9400.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning LinkŪ, Edcomm's own Learning Management System (LMS), or through any third-party LMS. When the Examiners ask, you can feel secure in the knowledge that your organization is compliant and that you can provide testing, tracking, reports and certification for each employee.
To learn more about becoming Banker's Academy Certified in Focus on Unfair and Deceptive Acts or Practices for Credit Cards (UDAP), contact one of our qualified representatives by clicking here. You can also call us toll free at 888.433.2666 or internationally at +1.212.631.9400.
Banks who bought this course also bought...
Issuing credit cards is a very large part of the business that we do at the Bank and it was imperative that our staff know about the provisions of UDAP.
M. G.
Bank name withheld
