Banker's Academy Testimonials

After years of working with the world's finest financial institutions we are proud to share their comments with you.

We expanded into a new state and as we were looking to establish a new bank relationship, the bank asked to see our Compliance training program. When they saw our Focus On Compliance for MSBs by The Edcomm Group Banker's Academy, they were so impressed that they accepted our account, no other questions were asked! In fact, the bank told me that they want to implement Edcomm's training program at the bank for their own staff!

Assane D. Thioye
Vice President & General Manager, Compliance
BHS NY Corp

 

Our bank switched to Edcomm Banker’s Academy in January 2008 for our employee online training program. Since our conversion, all I have heard are positive comments. For example, one employee noted – "Very impressed. Much better program. Good product selection!" Senior management, as well as front line and backroom support employees, all conveyed these same feelings.

Pete Fulkerson
Vice President - Compliance, Security & BSA Officer
First Bank

 

What brings together all e-learning programs is its administrative piece. Through Learning Link we have been able to follow the progress of our 540+ employees. With minimal effort we can review the topics and modules that have been completed and at what level of competency. Navigating through Learning Link is intuitive. A person can be very proficient with very little time investment. Changes in status of employees, such as a promotion, can be reflected in Learning Link with a few key strokes. We recently had an FDIC exam and the examiners were very impressed with the amount of detail in the record keeping available through Learning Link.

Frances Gusst
Vice President, Training
Beneficial Savings Bank

 

In my 27+ years in the banking industry, I have worked with numerous consultants. It is not until I started working with Edcomm that I experienced a true partnership. Our employees love our new Banker’s Academy programs and I thank you for keeping me on track and helping our Learning and Leadership team look so good! Thanks, again.

Lynn S. Crawford
Senior Vice President - Retail Banking
Banco Popular

 

I have never worked with a company that knows banking as well as Edcomm. We have deployed many of their Bankers Academy training programs and they are superbly designed and written. Most importantly Edcomm has been our partner as we developed our retail product strategy to respond to the eBusiness revolution. Their insight into our customers and their needs was a vital component of the success of our endeavors.

Heather Robinson
SVP eBuiness Personal Markets
Union Bank of California

 

Thank you for your prompt, helpful and courteous assistance in developing and implementing our Anti-Tying program. Your responses to our questions and requests were most helpful. The Anti-Tying program was successful, easy for our employees to use, and very well-received.

Paul May
Regulatory Compliance Counsel
Royal Bank of Canada

 

I wanted to take a moment and write to you about the wonderful experience we have had working with Edcomm. Here at Westcorp we pride ourselves on our Customer Focus and work to achieve the highest levels of customer service possible, so we know great service when we see it!

Your staff has worked very hard to help us into the "Web Based Training Era", and we have not always made it that easy for you. You have displayed patience, flexibility, and an unwavering desire to do whatever it takes to make this project work for us.

I am very fortunate to have found a business partner in Edcomm and not just another vendor. Thank you for your hard work and diligence. Keep it up!

Craig Robinson
Director of Training
Westcorp Financial

 

We evaluated training companies and interviewed bankers from many countries around the world, and Edcomm’s Banker's Academy was determined to be the best provider of training to the banking industry in the world. We measured four basic areas: quality of programs, quality of service, breadth of products and services, and price to value. Edcomm was the only company to achieve an ‘A’ rating in each category.

Buck Liu
Managing Director
China International Business Consulting (CIBC)

 

California Bankers Association (CBA) is proud to be partnering with The Edcomm Group to deliver Focus on California Financial Elder Abuse to its membership. We have collaborated with Edcomm on the content of the program to ensure its applicability to the new California law, and will continue to work with Edcomm to maintain the accuracy of the course as the law evolves.

John Lingvall
Director of Education
California Bankers Association(CBA)

 

The turnaround of the Edcomm Banker's Academy team is fantastic and super quick!

Holly Kurzman
Training Specialist
San Mateo Credit Union

 

The simulations Edcomm created for our recent conversion training efforts were a huge hit! Thank you, again, for delivering this project so quickly.

Cheryl Olson
VP - Regional Training Manager
Bank of the West

 

I have gotten very good feedback on the English version (BSA by Role). Serveral employees have said it's the best training they received in BSA.

Milagros Yanes
Presidency
Pacific National Bank

 

The Edcomm Group Banker's Academy is extremely accommodating! The ease of working with them has allowed us to enhance our compliance content as well as move forward with training.

Erynne Hallock
Numerica Credit Union

 

My Client Services Manager is a gem! Many thanks for his continued assistance!.

Laura Spencer
Human Resource Specialist
Gateway Bank & Trust Co.

 

Focus on Compliance from Edcomm Banker's Academy is a great bank training program. We had no problems with the course and I am thoroughly happy with how well it met the bank's compliance training needs.

Rebecca Jones
First Community Bank of Bedford County

 

This course was very helpful for me and clarified a lot of my doubts about TouchPoint. I think that everyone would benefit from this course, whether it be a short version with one simulation each transaction or this version. I think at least supervisor and managers should take the course because the more exposure to it the better and easier it will be for everyone. The walkthrough and the simulations were great.

Grisel Cardenas
Pacific Capital Bancorp

 

The Edcomm Group has outdone itself with eTAC Simulation Training! We introduced a new system for eBusiness managers throughout our organization, and we have a 100% adoption rate because of the excellence of the training program. Thank you!

Mick Spilsbury
Union Bank of California

 

World of Banking is an outstanding eLearning orientation to the banking industry. Every employee at Intrust Bank goes through this program when they start, and our veteran bankers appreciate it too. Edcomm and Bankers Academy have delivered an overview of banking that is perfect for an orientation program with information on bank products, bank services, compliance and risk, bank systems, even trends for the future - and our people have enjoyed it because it's interactive and fun. It has worked perfectly for our tellers, platform and back office personnel. In 20 minutes of self study at the computer our associates learn (and remember) more than they would in a half day in the classroom. This is awesome!!!

Jessica Bernal
Director of Training
Intrust Bank

 

I have worked with Edcomm over the last 7-8 years in two different banks and capacities. They were the first cost-effective solution that I have had for providing 150 mid-level to junior managers in production management skills training. That course was both classroom led and PC based, and has now morphed into a web-based supported experience. Their demonstrated expertise in bank operations, both back-office and front line, was a major determinant in my selection of their solutions. The proof in the pudding was the contribution each of the departments have made to bottom line contribution. In my latest role, my Divisions/Departments have generated over $15 million in direct financial improvement, and overall cost avoidance and productivity benefits of $175 million in the last five years (we are a bank with a 44% efficiency ratio). I can safely say that Edcomm had a big role in helping us get there.

I have used Edcomm to provide Bank Operations customer service training, communications and leadership training for production managers, conversion project management training, web-based operating risk training, and off-site meeting facilitation for our upcoming conversions. Learner feedback has been very high for Edcomm and they are a good supplement to the Bank's normal battery of training provided by our Corporate Training Department. Edcomm's value proposition is their expertise in both back room and front line operations functions, as well as their working knowledge of banking. More importantly, it is their ability to customize solutions according to your needs. I thought highly enough of them to use them after I left one bank, and moved to another bank and saw similar needs. If you want any more background, give me a call.

Frank Lee
Executive Vice President
California Bank & Trust

 

It has been a joy to work with Edcomm. The breadth and depth of your knowledge and experience in developing and delivering bank industry training is exceptional. Your Teller Training and Compliance Training programs are by far the best in the industry! Your responsive attitude toward your clients and partners is outstanding as evidenced by your ability to customize training programs for different audiences. As an education provider to banking, insurance and financial service companies in Northeast Ohio, it is a delight working with you.

Keith P. Rasey, Ph.D.
Program Manager
Institute for Banking, Finance and Insurance

 

Edcomm has a genuine interest in making sure their clients are completely satisfied with their product purchase. They take a personal interest in client needs and obtaining excellent end results.

Angela Beausoleil
VP
Director of Training
First National Bank & Trust of the Treasure Coast

 

As a backup ATM Operator, I had trouble remembering the correct procedures for balancing the ATM. This program allowed me to practice keying the correct amounts and following the right steps to properly balance the ATM. After taking the course [Achieving ATM Operations Excellence], balancing the ATM when the regular operator is out is a breeze.

E. E.
ATM Operations
Commerce Bank

 

Achieving Banking Excellence has given me a much better grasp of the entire banking industry, outside the scope of what I do on a daily basis. This has given me a better understanding of my co-workers and how to excel at my job.

D. M.
Customer Service Representative (CSR)
People's Bank

 

This program helped us teach our people what to do to prevent robberies and what to do or not do if one happens.

R. N. E.
Maryland National Bank

 

Finding a training program that meets the requirements of our examiners was a challenge until we met Edcomm. With Edcomm's team, we quickly and easily created a custom program that our employees liked and the examiners loved.

Craig Robinson
Director of Training
Westcorp Financial

 

Call Center Skills is second to none. I felt I was really learning how to handle real world experiences. I am now prepared to assist any type of caller.

R. T.
Customer service Representative (CSR)
Bank Calumet

 

The Edcomm group is now my vendor of choice. Communicate, Communicate, Communicate covered every pertinent communication issue we have. The tools for achieving conflict resolution and organizational communication could not have been more timely.

I. M.
NationsBank

 

Community Banking Excellence is the best training I've had in my professional career. I can definitely use the tools in this course to improve my customer relationships.

N. P.
Personal Banking Representative (PBR)
Community Bank & Trust

 

Our Compliance Program is exquisite. The staff at Edcomm has proven to be very well informed, professional and simply delightful to work with. Best of all, our users are actually enjoying the modules and the auditors are satisfied that compliance is being well covered.

Frances Gusst
VP and Director of Training
Beneficial Savings Bank

 

Serving Your Customer is such important training. After all, it all starts with the customer. I feel like a real professional now and look forward to dealing with customers with confidence!

Y. K.
Customer Service Representative (CSR)
Chemical Bank

 

This course teaches everything our people need to know about EEO, from the top executives to the clerical staff.

T. S. S.
Director of Organizational Development
First National Bank and Trust

 

This course corresponded with a case I had at the branch. There was an elderly customer who was being cheated by her own son. Thanks to this training I recognized it. And, I knew exactly what procedure to follow! The result, we saved this woman's money and she was not a victim.

C. B.
AVP, Retail Banking
Bank name withheld.

 

This program helped us communicate our Code of Conduct to all employees. It’s nice to know everyone is getting the same message.

C. L. N.
Director of Human Resources
Legacy Bank

 

Although I knew about fraud schemes before, I never knew how many tools we have to catch them and protect ourselves and our customers. Thank you for this great lesson.

J. J.
Branch Manager
Bank name withheld.

 

With Focus on HR Compliance we now have an awesome curriculum of HR training throughout the bank.

J. G. M.
Director of Human Resources
Bank name withheld.

 

We were rolling out our new HSA products and needed to train our branch employees quickly. Edcomm delivered custom training within weeks and we met our product launch date with knowledgeable staff!

P. K.
Retail Administration
Union Bank

 

Wow - I never realized how many day-to-day actions could be security problems. I now realize that we need to be much more security conscious than we were.

J. A. J.
Manager of Purchasing
First National Bank of Commerce

 

This workshop has made me understand the importance of asking my people what they are working on, and I also understand the importance of learning the numbers for my area because production is the name of the game.

D. S.
Manager – Items Processing
Union Bank of California

 

Leadership: Sharing the Vision has helped me manage my team and deal with people better than I was. The activities really helped.

B. H.
Bank Boston

 

I was new to lending and this course gave me what I needed to better understand our procedures.

L. G.
SouthTrust

 

What I learned in this program that will really make a difference is that I will see the fraud happening before it is too late.

R. S. E.
Vice President, Fraud Investigation Unit
Independent Bancorp

 

I just recently became a proof operator and World of Banking was the perfect introduction to the banking industry. It made me feel sure of myself. In fact, as everyone is involved with banking in one way or another, I think the program would be beneficial to anyone.

H. N.
Proof Operator
Bank of America

 

Thank you for a great course! It’s going to be safer around here. Many people may not realize the danger of an unsafe workplace but for those of us who do, this is the best course ever.

L. E.
Coin and Currency
First Interstate

 

The PMW [Performance Management Workbench] makes productivity management a snap.

J. F.
Operations Supervisor
California Bank & Trust

 

I have gained much knowledge from this class. Achieving Platform Excellence is important for all bank platform professionals. Thank you.

J. J.
Platform Representative
First Commerce Corporation

 

This is great! We can re-certify our employees on our Conflicts of Interest policy before they participate in a large procurement.

J. A. C.
Manager of Legal and Procurement Activities
Bank name withheld.

 

Our instructor meticulously guided us through all the important aspects of Project Management. The class made me realize how integral I am to my organization, giving me a new appreciation for the work I do.

H. M.
ACH Area Lead
NationsBank

 

I never knew what was actually considered a record. This course helped me realize that everything is a record! Thanks!

C. B. G.
Central Recovery
Bank name withheld.

 

I was new to the Risk Management department, and this course helped me learn all the policies and procedures I needed to know.

P. N.
Manager, Risk
Compass Bank

 

This course [Achieving Sales & Service Excellence] is excellent. I wish I would have had this earlier in my career.

P. D.
Retail Sales Associate
American Security Bank

 

We had trouble figuring out a way to meet the new law's 2 hour training requirement without pulling all our supervisors off the floor at once. This class allowed our supervisors to complete the training when it was best for them, without slipping any deadlines.

J. L. J.
Human Resources Manager
Bank name withheld.

 

Our entire Operations area was in turmoil as a new backend system was being implemented. It touched everyone and changed the way we did business. Edcomm’s Simulation Training saved the day. We deployed the training two weeks before the system and delivered consistent, standardized, APPLIED training just like you promised we would!

G. L.
EVP of Operations
Riggs Bank

 

The Edcomm Group has outdone itself with Simulation Training! We introduced a new system, and we have a 100% adoption rate because of the excellence of the training program. Thank you!

M. S.
EVP of Retail Banking
Bank name withheld.

 

Simulation training was the single most important factor to help us prepare for the Teller system conversion. Our Tellers got a consistent message and got to practice, practice, practice. When the system was finally rolled out, they were ready!

J. H.
EVP of Retail Banking
Bank name withheld.

 

We had a very tight deadline with implementing our new system and were running behind on some of our internal deadlines. Edcomm delivered outstanding simulation training quickly, and we were able to still meet our roll-out date!

G. C.
Team Lead
Bank name withheld.

 

I have had training before and it is always general and vague. Achieving Teller Excellence covered the specific duties of my job, and the examples and exercises used our bank’s system. I feel like I really learned something useful. This class is well worth the effort.

K. C.
Teller
Commerce Bank

 

Our budget was small, but we still needed to train our staff and keep records for HR and Examiners. Banker’s Academy Unlimited provided all the training we needed and tools for tracking and reporting for a low yearly price. Thanks Banker’s Academy!

C. J.
Training
Bank name withheld.

 

I have been extremely satisfied with Edcomm's service! The reporting functionality has been very helpful in several of our audits. We are very happy with the Banker's Academy list of classes. Everyone that I have dealt with at Edcomm has been very knowledgeable and friendly.

Judy Robertson
Risk Coordinator
Risk Management Department
Netspend Corporation

 

Banker’s Academy’s training program had an immediate impact on our bottom line productivity and efficiency. It has laid a great foundation for us to build upon. The course content and delivery was excellent and it couldn’t have been more applicable to our business and culture. As a bank, we would like to do more Banker’s Academy training programs.

Venkat Menon
General Manager of Operations
Burgan Bank

 

The course was perfect for new managers. It presented new opportunities and tools to manage a team in the most effective manner. I would like to see many more of these courses at Burgan Bank. Thank you, Dr. Eagle, for an excellent training program!.

Ahassan Marjeria
Burgan Bank

 

Dr. Linda Eagle presented a great curriculum. The course was well organized and immediately I could see how useful these applications would be to Burgan Bank. Thank you, Dr. Eagle for your interesting and motivating demonstration.

P.S.B. Nair
Burgan Bank

 

This course is an amazing tool that will help Burgan Bank to manage operations in a more positive way. The exercises allowed us to measure and analyze our use of time so the bank can operate on a more efficient level. Thank you, Dr. Eagle, for providing our group with such great learning tools.

John Augustine
Burgan Bank

 

As manager of card operations the course gave me a number of outstanding techniques that I will apply to my department to improve job quality, efficiency and productivity. I look forward to future operations courses and thank Dr. Eagle for her time and attention to detail.

Abdessattar
Burgan Bank

 

This course was perfectly tailored for the better management of problems in the operations department. I had a wonderful experience in the training seminar. I am fully satisfied with the entire construction of the course, the material and Dr. Linda’s superior presentation, thank you!

Ramesh
Burgan Bank

 

Dr. Linda’s presentation was engaging and educational. The course focused on how to improve productivity and quality in a highly interactive format. I would love to attend additional courses at Burgan Bank.

PGMenon
Burgan Bank

 

Managing Banking Operations for Productivity and Quality was an outstanding course. I believe the course will help Burgan Bank become more proficient in its future endeavors. Thanks you, Dr. Linda Eagle, for conducting such an informative session.

Abeer Al Alauy
Burgan Bank

 

I really enjoyed participating in this course. The course was packed with useful information and methods that I look forward to applying in my daily routine. Its focus on increased productivity and time management will help reduce the time used for processing through out our work day at Burgan Bank.

Menwa
Burgan Bank

 

The seminar provided exceptional instructions on how to better utilize our free time at Burgan Bank. The course’s focus on time management has given me the tools to manage my staff more effectively. I thank Dr. Linda Eagle for her enthusiastic approach to teaching.

Jlarinder
Burgan Bank

 

The course will be very useful in improving both the quality and productivity of work for my department. Thank you so much to Dr. Linda Eagle for her clear and comprehensible teaching technique.

Shararah
Burgan Bank

 

The curriculum was completely in line with my business goals and has broadened my knowledge of productivity and quality. I can now confidently go back to my office and start implementing the methods covered in the course. I would strongly recommend this program and greatly appreciate Dr. Linda Eagle’s efforts to pass this information onto us at Burgan Bank.

Cosme Coelho
Burgan Bank

 

The course gave excellent insight into decision making and time management. The exercises and activities expanded on these ideas by providing calculations to determine the cost of the job and the cost of the employee. It allowed participants to link the curriculum to the scenario they face on a daily basis at Burgan Bank. Thank you very much to Dr. Eagle for her first-rate presentation.

No name
Burgan Bank

 

The seminar was wonderful and covered a full range of management planning topics. Dr. Eagle took the time to explain the best approach to implementing the methods discussed in the session. The lessons learned through this experience will surely help Burgan Bank rise above their competition.

Aisah Al Sabah
Burgan Bank

 

The course gave an excellent overview of the main goal of the operations department. It tackled specific issues such as, the importance of meeting demands as well as customer service. The activities and exercises included in the session put to use the lessons and techniques in a dynamic and interesting way. Thank you to Dr. Eagle for providing such a superb learning experience.

Laila
Burgan Bank