The Key To A Successful Teller Line.
The most important factor in determining the success of the teller line is having tellers who are knowledgeable and able to quickly and accurately process transactions for members. Tellers who are skilled at using their transaction processing system not only reduce cost and risk but also significantly increase member satisfaction by increasing the accuracy and efficiency with which they process transactions.
In order to be successful, your tellers need proper training on your Teller System that allows them to learn the correct procedure for processing transactions and that provides an opportunity to practice real transactions on the system with immediate feedback that is always accessible and can be taken at any time, whether as a new hire or as an experienced teller as a refresher.
The solution you need is System Simulation Training (SST).
SST is a simulation training methodology that can quickly get your employees up to speed on any system without needing a costly training region!
For a full demonstration contact one of our qualified representatives by clicking here. Or call, toll free, 888.433.2666.
What Are The Benefits?
- Staff fully prepared even before rollout of a new system.
- Minimal training time needed.
- No training region necessary.
- Ongoing refresher and new-hire training.
To begin reaping the benefits of Teller System Training for Credit Unions: Symitar Episys in your workplace contact a representative by clicking here. Or call, toll free, 888.433.2666.
A Model For Systems Training.
SST successfully prepares students to use any system with its unique Observe-Practice Demonstrate model:
- Observe - Participants are introduced to the workflow, steps, screens and documents associated with the procedure.
- Practice - Participants perform the steps of the procedure in a realistic, simulated environment with a step-by-step guide.
- Demonstrate - Participants prove mastery of the procedure by handling common business scenarios while still getting immediate feedback on their keystrokes and mouse clicks.
The training is self-paced with students becoming familiar with the new application in a non-threatening, simulated environment that looks and feels like the real system.
Customized For Your System.
Teller System Training for Credit Unions: Symitar Episys is fully customized for your system—with your screens, your scenarios and your procedures. Our modular approach, combined with years of experience, allows us to quickly and efficiently create training specifically for you.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS.
To learn more about becoming Banker's Academy Certified in Teller System Training for Credit Unions: Symitar Episys Contact one of our qualified representatives by clicking here. Or call, toll free, 888.433.2666.
Credit Unions who bought this course also bought...
The credit union purchased a new Episys system for completing transactions and we needed to train a large number of staff quickly. Banker’s Academy gave us a solution that got our employees up to speed in no time. The Observe-Practice-Demonstrate model they use in their training program really works!
F. G.
Credit Union name withheld
