Why Is Social Networking Important?
Networking has always been a key success factor in the business world, as it links together individuals who, through trust and relationship building, become walking, talking advertisements for one another. Traditionally, networking has been a face-to-face exercise in which professionals meet at a particular venue. Social networking refers to interactions between individuals over the Internet who form virtual communities and offer users a forum to share ideas, opinions and interests with others. Whether face-to-face or online, social networking can be beneficial to all parties involved and allows businesses to provide marketing and advertising opportunities and assist companies in providing excellent customer service.
Focus on Social Networking will provide your staff with the tools and techniques to use social networking sites for business development and customer service. With this course, participants will learn the importance of social networking and the challenges that it poses in initiating and maintaining customer relationships.
To find out how Focus on Social Networking can meet your training needs click here. Or call, +1.212.631.9400.
What’s The Course Like?
Focus on Social Networking is a comprehensive training program that teaches students the basic etiquette of social networking, as well as how they can build their own networks to increase their influence of others to better serve customers and the Bank. The course addresses the risks of social networking, the role of Human Resources and much more! Text, graphics and sound, coupled with interactive scenarios, motivate the learner while increasing comprehension and retention.
Focus on Social Networking may be deployed as eLearning, Blended or Classroom training, using instructor-led, computer-based and role-play techniques to prepare your people to excel at their duties.
To discuss which delivery method meets your training needs, contact one of our qualified representatives by clicking here. Or call, +1.212.631.9400.
What's Covered In The Course?
- What Is Social Networking
- How Businesses Use Social Networking
- Customer Outreach
- Risk Mitigation
- Protecting Information
- Addressing Employee Emotions
- Recordkeeping Requirements
- Communicating New Procedures
- Maintaining Relationships
- Handling Negative Messages
- Understanding Your Role
What Are The Benefits?
- Improved customer relationships.
- Increased client retention.
- Reduced risk to the Bank.
- Increased employee satisfaction.
- Better business development outreach.
For more information about Focus on Social Networking, or other programs like this, or to find out how The Edcomm Group Banker's Academy can customize any training program, contact a representative by clicking here. Or call, +1.212.631.9400.
Your Policies. Your Procedures.
Focus on Social Networking is fully customizable. Our modular approach, combined with our experience with bank customers, products, policies and procedures, allows us to quickly and efficiently create training specifically tailored to what your people need to know about social networking at the Bank.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm's own Learning Management System (LMS), or through any third-party LMS.
To learn more about becoming Banker's Academy Certified in Focus on Social Networking Contact one of our qualified representatives by clicking here. Or call, +1.212.631.9400.
Banks who bought this course also bought...
“What a great training program! I was hesitant to let our employees start using the social networking sites until I saw the business we were getting from them. Our employees are responsible and knowledgeable about the proper ways to use these sites thanks to this program and have really taken the initiative to drum up more business and keep our customers coming back.”
H. R.
Bank name withheld
