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The effectiveness of any training program is anchored in the completion of a proper needs assessment at the organizational, divisional, departmental, and individual levels.   A proper needs assessment produces the blueprint of any training initiative, complete with curriculums, learning paths by function, assessments, and certifications.  We offer our clients world-class expertise in organizational training needs analyses and assessments—not only to satisfy regulatory mandates, but also to fulfill organizational goals and objectives in maximizing intellectual capital and human resources.

Banker’s Academy offers Consultative Services spearheaded by our Chief Learning Officer, Dr. Katherine Pang, and our Chief Consulting Officer, Mr. Hatem Shehab, MBA.

• Dr. Katherine Pang has over 20 years of experience in education, training, and organizational development. She holds a PhD in Educational Psychology, a Masters in Educational Technology, an MBA, two law degrees (a JD and an LLM in Taxation), and several other degrees. Dr. Pang has conducted customized needs assessments in order to identify meaningful knowledge, skills, and abilities that can be acquired and developed through intuitive and interactive training, applied online skills, and on-site education and training.

• Mr. Hatem Shehab focuses on performance improvement initiatives for our clients—including organization-wide performance and quality improvement, capacity building, in-house certification, competency modeling, and other niche areas of Learning & Development.  Mr. Shehab’s team provides consultation on key elements of a Business Operating Model:  strategy, processes, and people. Mr. Shehab holds an MBA, a Master’s degree in English Literature, and several professional qualifications on assessment and talent management. He is an Accredited Assessor by TMSDI-UK and B.R. Garrison, to administer and counsel on assessment tools. He is also a Certified Job Analyst & Job Evaluator by HAY; an Accredited Expert by the Institute of Banking Law & Practice, USA; and a speaker at workshops, forums, and conferences.

The consultative services team will work with clients to gain an understanding of the client's: 

1. Current programs;
2. Current needs;
3. Gaps and needs; and
4. Next steps through a strategic assessment plan that outlines training and educational goals, leading to acquired skills that impact the ROI of a client’s training and compliance programs.

If you’d like to help your employees become more effective in their specific positions while also satisfying regulatory requirements, developing applied skills, and investing in your human capital for retention and promotion, contact us or call 1.888.433.2666 or +1.215.542.6900 today to speak to a Banker’s Academy representative, who will discuss with you our customized consultative services.