It’s All About Relationships.
Good employees know when to sell and when to service—and how to balance the two. They know the rules, the products and the people. That’s the easy part. The tough part? Combining it all to create a great member relationship! A tall order? Yes, but not an impossible one. Achieving Sales & Service Excellenc for Credit Unionse will give your employees just what they need to become outstanding relationship managers.
What’s The Course Like?
Achieving Sales & Service Excellence for Credit Unions begins with an overview of the industry, and then addresses the tasks and responsibilities of sales and service. Participants learn a model for successfully communicating with customers while providing outstanding sales and service. They learn about products and how to sell them following proper policy and procedure.
What’s Covered In The Course?
- Introduction to the Credit Union
- Sales and Service Skills
- Products and Services
- Member Care
- Selling Bank Products and Services
Achieving Sales & Service Excellence for Credit Unions may be deployed as eLearning, Blended or Classroom training, using instructor-led, computer-based and role-play techniques to prepare your people to excel at their duties.
To discuss which delivery method meets your training needs, contact one of our qualified representatives by click here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Increased sales.
- Increased employee morale.
- Improved member loyalty.
- Increased member retention.
To begin reaping the benefits of Achieving Sales & Service Excellence for Credit Unions in your workplace contact a representative by clicking here. Or call, toll free, 888-433-2666.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS.
After deploying this course to our branches, we saw an increase in sales and member satisfaction.
F. K.
Branch Adminstration
Credit Union name withheld
