It’s All About Relationships.
Good employees know when to sell and when to service—and how to balance the two. They know the rules, the products and the people. That’s the easy part. The tough part? Combining it all to create great customer relationships! A tall order? Yes, but not an impossible one. Achieving Sales & Service Excellence will give your employees just what they need to become outstanding relationship managers.
What’s The Course Like?
Achieving Sales & Service Excellence begins with an overview of the industry, and then addresses the tasks and responsibilities of sales and service. Participants learn a model for successfully communicating with customers while providing outstanding sales and service. They learn about products and how to sell them following proper policy and procedure.
Achieving Sales & Service Excellence may be deployed as eLearning, Blended or Classroom training, using instructor-led, computer-based and role-play techniques to prepare your people to excel at their duties.
To discuss which delivery method meets your training needs, contact one of our qualified representatives by click here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
- Orientation
- Sales and Service Skills
- Products and Services
- Customer Care
- Selling Bank Products and Services
What Are The Benefits?
- Increased sales.
- Increased employee morale.
- Improved customer loyalty.
- Increased customer retention.
To begin reaping the benefits of Achieving Sales & Service Excellence in your workplace contact a representative by clicking here. Or call, toll free, 888-433-2666.
What About the Bank’s Current Sales Model?
No problem. Our training program is fully customizable. We can include your Sales Model if it’s giving you the results you want. And, we’ll add tested and proven exercises and activities that guarantee results.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS.
This course [Achieving Sales & Service Excellence] is excellent. I wish I would have had this earlier in my career.
P. D.
Retail Sales Associate
American Security Bank
