20+ Years of Service to the Financial Community
The Edcomm Group
CurriculumCurriculum
Training That Will Make Your Microlending Operations Profitable

The Key Is Efficiency.

Microlending is all about volume. The difference between being profitable and being non-profitable is efficiency. The only way to improve efficiency is through effective productivity and quality training.

There are numerous productivity and quality programs available. Managing Microlending Operations for Productivity and Quality is the only one that will immediately impact your bottom line—guaranteed!

The skills and tools learned in Managing Microlending Operations for Productivity and Quality are applicable to all areas of your organization and all levels of supervisors and managers.

Screen 5 Screen 4 Screen 3 Screen 2 Screen 1
Click to enlarge.

What’s The Course Like?

This is a hands-on, highly participatory training program using applied Microlending examples to emphasize the "hard skills" of managing operations.

The course provides managers and supervisors with the skills to manage their workloads using pragmatic tools, techniques and strategies for attaining increased productivity and quality.

To learn how Managing Microlending Operations for Productivity & Quality is right for your organization click here. Or call, toll free, 888.433.2666.

The Toolset.

The course is enhanced by the following operations management tools, introduced and used during the class, which participants take with them and can immediately apply to their daily operations:

For more information on customizing the session to meet your training needs click here. Or call, toll free, 888.433.2666.

What Are The Benefits?

Your Instructors Or Ours.

Deploy this program using Banker's Academy's experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.

Banks who bought this course also bought...

"Managing Treasury Operations for Productivity and Quality"
 
"Managing Operations for Productivity and Quality"
 
"Performance Management Workbench (PMW)"
 
"Items Processing: Performance Management"
 
"Focus on Key Performance Metrics"
 
What the Participants Are Saying...

We were barely breaking even with the cost of running our operations. After taking this training, we saw an immediate increase in productivity.

H. S.
Operations Manager
Bank name withheld

More testimonials...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Training That Will Make Your Microlending Operations Profitable.

Documentation

Making Microlending Work

Meeting Customer Needs by Making Microlending Products Sharia-Compliant

What Every Financial Institution Should Know About Peer-to-Peer Lending

Video

Quality Service in Operations: Maryland National Bank

Watch a 30 minute video on Quality Service in Operations produced in 1990 for Maryland National Bank. (Click below.)

Quality Service in Operations: Maryland National Bank (flash)

Quality Service in Operations: Maryland National Bank (wmv)

Managing Banking Operations for Productivity and Quality

Watch excerpts of an actual "Managing Banking Operations for Productivity & Quality" class. (Click below.)

Classroom Footage 1

Managing Banking Operations for Productivity and Quality

Watch excerpts of an actual "Managing Banking Operations for Productivity & Quality" class. (Click below.)

Classroom Footage 2

Managing Banking Operations for Productivity and Quality

See our president, Dr. Linda Eagle, as she presents an in depth review of "Managing Banking Operations for Productivity & Quality." (Click below.)

Operational Risk Checklist

Watch excerpts of Banker's Academy training Russian banking delegation on Operational Risk. (Click below.)

Contact one of our qualified representatives by clicking here. Or call us at 1 888 433 2666 or
+1 212 631 9400.

Many of Banker's Academy's programs are already available specific to your country and your language. We will be pleased to customize any of our programs for your country and language, if they are not already available. Contact us to find out more information.

Banker's Academy also offers computer based, self study, job and career training for individuals who want to advance their careers and achieve personal goals in banking and financial services.

Training That Will Make Your Microlending Operations Profitable.

If you already have a Learning Management System (LMS), no problem! Our eLearning programs have been certified with:

  • Oracle iLearning
  • Pathlore
  • PeopleSoft
  • Pinnacle
  • Plateau
  • PLN
  • Saba
  • SAP
  • Siebel
  • Sum Total
  • TEDS
  • TFactor
  • THINQ
  • TLM
  • Vcampus
  • WBT TopClass
  • WIN
  • Alpha Learning
  • Aspen
  • CareerNet
  • Centra
  • Click2Learn
  • Docent
  • Element K
  • ELM
  • GeoLearning
  • IBM
  • KnowledgeHub
  • Knowledge Planet
  • LearnCenter
  • Learning Link
  • Lotus Workplace
  • Moodle
  • On Track
  • OutStart

Click the link to learn more about Banker's Academy Certification and Continuing Education (CE) credits.

Endorsements Partnerships & Accreditations

Association of Certified Anti-Money Laundering Specialists

Member of Association of Certified Anti-Money Laundering Specialists

New England College of Business and Finance

California Bankers Association

California Bankers Association

National Money Transmitters Association

Supporting Member of National Money Transmitters Association

ATM Industry Association

Endorsed by the ATM Industry Association

Compliance Alert

Compliance Alert Partner

Benprise

Contact Center Partner

IBM Business Partner

IBM Business Partner

Marcus Evans

Member of Marcus Evans Asian Advisory Panel

GIEOM Partner

GIEOM Partner

SightSpan

SightSpan Partner

Association of Certified Fraud Examiners

Association of Certified Fraud Examniners

Global Leaders Institute

Global Leaders Institute China Advisor