Why Do You Need Consumer Lending Training?
Consumer lenders are the borrower's primary contact. They must be knowledgeable in all aspects of branch operations and be able to sell while providing excellent member service. In addition, consumer lenders must always follow proper policy and procedure to avoid violating the many regulations that govern the lending industry.
In order for your consumer lenders to succeed, you need to equip them with the resources that your credit union provides and the education delivered through Achieving Consumer Lending Excellence. Contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Increased sales.
- Improved member service.
- Smarter lending decisions.
- Better application completion.
- Compliance with lending policies.
- Accurate and efficient consumer lenders.
To begin reaping the benefits of Achieving Consumer Lending Excellence for Credit Unions in your workplace contact a representative by clicking here. Or call, toll free, 888-433-2666.
What’s The Course Like?
This course is an eLearning program that presents information in an exciting, entertaining way. Your lenders will learn the importance of their role at the Credit Union, the types of loans they’ll sell and the borrowers they’ll meet, how to accurately complete an application, what happens to the application after they submit it, how to communicate lending decisions, and how to sell additional products and services following policy and procedure.
Your Policies. Your Procedures.
Achieving Consumer Lending Excellence for Credit Unions may be fully customized, including your policies, procedures, products and systems, or it may simply be branded with your logo.
What's Covered In The Course?
- Orientation
- Consumer Lending Process
- Member Care
- Selling Consumer Loans
- Security and Risk
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS.
This program helped me to learn how to better determine which loan was best for our members.
L. G.
Consumer Lender
Credit Union name withheld
