It's All About Relationships
Today’s financial services marketplace is extremely competitive, offering thousands of products and services accessible at customer fingertips. The single distinguishing factor that banks can use to attract new customers and retain existing customers is service.
Your employees need to be able to create great customer relationships! A tall order? Yes, but not an impossible one. Achieving Customer Service Excellence will give your employees just what they need to become outstanding relationship managers.
To find out how Achieving Customer Service Excellence can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888-433-2666.
What's The Course Like?
Achieving Customer Service Excellence begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent customer service. Participants learn a model for successfully communicating with customers while providing outstanding service.
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Increased new customers.
- Increased employee morale.
- Improved customer loyalty.
- Increased customer retention.
To begin reaping the benefits of Achieving Customer Service Excellence in your organization, contact a representative by clicking here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
- Introduction to the Bank
- The Customer Experience
- Communicating with Customers
- Communication Strategies
- Products and Services
To learn how Achieving Customer Service Excellence can help your personnel improve the customer experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
Your Policies. Your Procedures.
Achieving Customer Service Excellence is fully customizable. Our modular approach, combined with our experiences with customers, products, policies and procedures, allows us to quickly and efficiently create training specifically tailored to what your people need to know.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm's own Learning Management System (LMS), or through any third-party LMS.
To learn more about becoming Banker's Academy Certified in Achieving Customer Service Excellence Contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
We deployed this program to all of our customer facing staff and noticed an immediate improvement in customer satisfaction.
J. K.
Training
Bank name withheld
