Are Your Employees Customer-Centric?
The success of a credit union depends on its ability to provide both external members and internal customers with an excellent customer experience. Serving Your Customer for Credit Unions is vital to employees throughout the Credit Union.
To find out how Serving Your Customer for Credit Unions can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
Serving Your Customer for Credit Unions covers all aspects of customer service. Participants learn the skills and techniques of effective communication, as well as strategies for anticipating and satisfying the needs of their internal customers, through the following topics:
- The Customer Experience
- Analyzing Your Operation
- Service Quality
- Capacity Planning
- Building Relationships
- Vectors In & Out
- Communication Contexts
- Influencing Others
- Resolving Conflict
- Fusion Synergy
To learn how Serving Your Customer can help your personnel improve the customer experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Improved member and internal customer service.
- Increased quality standards.
- Better communication among staff and members.
- Increased project efficiency.
To begin reaping the benefits of Serving Your Customer for Credit Unions in your organization, contact a representative by clicking here. Or call, toll free, 888-433-2666.
What's The Session Like?
Serving Your Customer for Credit Unions is an interactive and participative two-day session. The session includes discussions, models, exercises and group activities that present all aspects of customer service in the banking industry. Participants learn to take the customer’s point of view!
Serving Your Customer for Credit Unions can be customized to reflect your practices and standards.
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.
Your Instructors Or Ours.
Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.
Most employees recognize the importance of providing excellent service to our members, but few recognized the fact that we need to do the same for our internal customers. This course helped our teams work better together, and our staff was able to apply many of the concepts to our external member service.
G. F.
Training
Credit Union name withheld
