It's All About Relationships.

Today’s financial services marketplace is extremely competitive. Customers can easily access the check cashing, negotiable instrument purchase and wire transfer services they need at numerous locations, including local banks, credit unions, supermarkets, retail stores, post offices and money services businesses (MSBs). The single distinguishing factor that MSBs can use to attract new customers and retain existing customers is service.

Your employees need to be able to provide every customer with outstanding customer service! A tall order? Yes, but not an impossible one. Achieving Service Excellence for MSBs will give your employees just what they need!

To find out how Achieving Service Excellence for MSBs can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888.433.2666.

What's The Course Like?

Achieving Service Excellence for MSBs begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent customer service. Participants learn a model for successfully communicating with customers while providing outstanding service.

For more information on customizing the session to meet your training needs click here. Or call, toll free, 888.433.2666.

What Are The Benefits?

• Increased new customers.
• Increased employee morale.
• Improved customer loyalty.
• Increased customer retention.

To begin reaping the benefits of Achieving Service Excellence for MSBs in your organization, contact a representative by clicking here. Or call, toll free, 888.433.2666.

What’s Covered In The Course?

• Introduction to the MSB
• The Customer Experience
• Communicating with Customers
• Communication Strategies
• MSB Products and Services

To learn how Achieving Service Excellence for MSBs can help your personnel improve the customer experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888.433.2666.

Your Policices. Your Procedures.

Achieving Service Excellence for MSBs is fully customizable. Our modular approach, combined with our experiences with customers, products, policies and procedures, allows us to quickly and efficiently create training specifically tailored to what your people need to know.

Testing, Tracking, Reports And Certification.

Administration and recordkeeping are easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS

MSBs who bought this course also bought...

"Serving Your Customer for MSBs"

 

"Achieving Cashier Excellence for MSBs"

 

"Achieving ATM Operations Excellence for MSBs"

 

"Focus on Bank Secrecy Act and Anti-Money Laundering for MSBs"

 

"Focus on Compliance for MSBs"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A Comprehensive Program That Will Maximize Customer Relationships.