It's All About Relationships
Today’s financial services marketplace is extremely competitive, offering thousands of products and services accessible at member fingertips. The single distinguishing factor that credit unions can use to attract new members and retain existing members is service.
Your employees need to be able to create great member relationships! A tall order? Yes, but not an impossible one. Achieving Service Excellence for Credit Unions will give your employees just what they need to become outstanding relationship managers.
To find out how Achieving Service Excellence for Credit Unions can bring confidence and professionalism to your personnel in ways that will immediately improve the member experience click here. Or call, toll free, 888-433-2666.
What's The Course Like?
Achieving Service Excellence for Credit Unions begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent member service. Participants learn a model for successfully communicating with while providing outstanding service. They learn about products and how to service them following proper policy and procedure.
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Increased new members.
- Increased employee morale.
- Improved member loyalty.
- Increased member retention.
To begin reaping the benefits of Achieving Service Excellence for Credit Unions in your organization, contact a representative by clicking here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
- Introduction to the Credit Union
- The Member Experience
- Communicating with Members
- Communication Strategies
- Products
To learn how Achieving Service Excellence for Credit Unions can help your personnel improve the member experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
Your Policies. Your Procedures.
Achieving Service Excellence for Credit Unions is fully customizable. Our modular approach, combined with our experiences with members, products, policies and procedures, allows us to quickly and efficiently create training specifically tailored to what your people need to know.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm's own Learning Management System (LMS), or through any third-party LMS.
To learn more about becoming Banker's Academy Certified in Achieving Service Excellence for Credit Unions Contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
I have noticed a very positive change in the handling of all our members in our branch after having our staff take this course.
P. D.
Branch Manager
Credit Union name withheld
