The Voice Of The Credit Union.
The call center is the voice of the Credit Union. Just like the branch, the call center can make or break member relationships. Unprofessional call center reps can damage the Credit Union's reputation with each call.
So, what can you do to make sure that your call center personnel are presenting a positive, professional image of your Credit Union while solidifying excellent member relationships?
The answer is to educate your call center personnel and provide them with the tools they need to succeed. Call Center Skills for Credit Unions does just that!
What's The Class Like?
Call Center Skills for Credit Unions will train your Reps to manage and control their calls. They will have an interesting, challenging experience that encourages their participation. In addition to applied role-plays using our state-of-the-art equipment, your personnel learn from playbacks and critiques. They will leave the session with a new set of skills, tools, tips and techniques that ensures their call handling will meet your business goals.
This session is interactive and participative—because that’s the most effective way to learn new behaviors. Everyone in the session gets involved and immediately applies what they are learning. You can see the improvement even before the session is over!
Call Center Skills for Credit Unions can be customized to reflect your practices and standards.
To learn how Call Center Skills for Credit Unions can meet your training needs click here. Or call, toll free, 888-433-2666.
What Will They Learn?
- How to communicate professionally and effectively.
- How to provide an outstanding member experience.
- How to efficiently handle each call and meet established goals.
- How to speak clearly and listen actively.
- How to effectively ask questions to gain information.
- How to handle difficult members.
Your Instructors Or Ours.
Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.
To find out the details of how to deploy this program click here. Or call, toll free, 888-433-2666.
Call Center Skills was the best call center training I have ever had. Practicing on real phones and being able to listen back to my calls was really helpful in identifying where I can improve. I know that I'll be better serving my members after taking this training.
W. M.
Member Service Representative (CSR)
Credit Union name withheld
